Who it's for: everyone using Buildinio.
What you'll do: turn on push notifications on your phone and computer, choose what comes by push, by e-mail or in the morning summary, and check why a notification didn't arrive.
Before you start
- Notifications are on every plan. The setting applies to all your workspaces.
- Every event lands under the bell in the app anyway. The settings only decide what calls you from outside.
- E-mails go only to a confirmed e-mail address. If yours isn't confirmed, confirm it in your profile.
Steps
1. Turn on push on a device
- Go to Settings → Notifications.
- In Push notifications on this device, click Turn on for this device and allow it in the browser window.
- Click Send a test notification to check it arrives.
- Repeat on every device where you want push: phone and computer separately.
On iPhone, push works only in the app added to the Home Screen. See How to install the app on your phone.
2. Choose a mode for each group
Events are split into groups: My work (requests for your decision), Team and access, Plan and limits, Your data and Conversations. Choose a mode for each group:
| Mode | What happens |
|---|---|
| Automatic | Push to the devices where you turned it on. Without push, an e-mail right away only for matters waiting for your decision, and the rest once a day in a morning summary of what you haven't seen yet. Recommended. |
| Push | Only a notification on screen, no e-mails. |
| A separate e-mail for every event, no push. | |
| Push and email | Both for every event. |
| Bell only | Nothing calls you from outside. You'll see it when you open the app. |
3. Set exceptions
Expand Details in a group and set a different mode for a single event. The other events stay as group.
What you can't turn off
Critical notifications always arrive: account security (password change, access recovery), invoices and failed payments, loss of access to data (end of trial, freeze, archiving, deletion) and invitations.
Troubleshooting
- “Notifications are blocked in your browser”. Unblock them for the Buildinio site in your browser settings (the padlock icon next to the address) and turn them on again.
- The test notification doesn't arrive. Click Turn off for this device, then Turn on for this device again. Also check your phone's Do Not Disturb mode.
- The team channel doesn't notify me about every message. That's by design: the team channel notifies only on a mention. Rooms and 1:1 conversations notify on every message. See How to chat with the crew and the client.
- I don't get e-mails. Confirm your e-mail address in your profile.