Who it's for: the workspace owner and project managers.
What you'll do: move a finished project to the archive, move a project to the trash and restore it, download a copy of your data, and learn what happens to your data after a workspace is deleted.
Before you start
- The archive frees up a seat in your plan, but the project's files still take up storage. An archived project is read-only and stays there with no time limit.
- The trash frees up the plan and storage. After 30 days the project's data is gone for good.
- Sample projects in the demo workspace don't go to the archive or the trash.
Steps
1. Move a project to the archive
- In the project settings, open the Archive and trash section.
- Choose Archive as finished or Archive as on hold.
- The plan slot is freed right away.
2. Move a project to the trash
- In the same section, click Move to trash.
- Until the date shown in the trash, the project can be restored. After that its content is permanently deleted.
3. Restore a project
- Go to workspace management → Project archive or Project trash.
- Click Restore. A project from the trash can also go Restore to the archive: then it doesn't take a slot in your plan.
4. Download a copy of your data
- A data copy is available when the workspace is read-only: after the trial, with an overdue payment, after a pause or after requesting deletion. Open it with Download data on the bar that shows the workspace's status.
- Choose Request workspace copy (company data, Buildinio invoices and all projects) or Request project copy.
- Preparing it takes from a few to several dozen minutes. You'll get an e-mail when the package is ready.
- The package contains every module as Excel spreadsheets, reports and protocols as PDF, and the original files. You can download it for 7 days.
The owner or an administrator requests a workspace copy; the project manager requests a project copy.
Deleting a workspace
- In the workspace settings, in the Danger zone, click Delete the workspace.
- Deletion is scheduled for the end of the paid period. Until then you work as usual and can cancel it on the subscription card.
- After that, the workspace is read-only for 30 days. You can download your data during that time.
- After those 30 days the workspace is closed, and after another 30 days the data and files are permanently deleted.
You get an e-mail at each of these steps. These e-mails can't be turned off.
Troubleshooting
- I can't see the data copy button. The workspace is active. You can request a copy once it becomes read-only.
- I can't request another workspace copy. A copy of the whole workspace can be requested once a day.
- Something is missing from the package. The list of gaps is in the README file (CZYTAJ-MNIE.html) inside the package. Projects from the trash and sample projects aren't included.
- A project from the trash can't be restored. The restore deadline has passed and its content has been permanently deleted.